FAQ's

Visit the Temporary Power Supply page on the Residential or Business menu.

Visit the Payment Options page on the Residential or Business menu.

If you are experiencing Financial Hardship, please visit our Financial Hardship page for more information.

Your retail Electricity Supply Agreement provide instructions on how to notify Ocean Reef Renewable Energy of any enquiry or complaint you have in respect to your service. Ocean Reef Renewable Energy also has Financial Hardship and Family Violence policies to ensure that if you have any difficulties in your personal circumstances, Ocean Reef Renewable Energy can help to support you towards better times. 

Ocean Reef Renewable Energy operates under an electricity distribution license and a retail license and will be regulated by the Economic Regulation Authority to ensure it meets the defined standards in the same way as Western Power and Synergy. Ocean Reef Renewable Energy is further a member organisation of the Energy and Water Ombudsman Western Australia. The Energy and Water Ombudsman Western Australia is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers. Our services are free and available to everyone. 

Yes, you can change electricity retailer to an alternative ERA licenced retailer provided that the licenced retailer agrees to Ocean Reef Renewable Energy's terms of access to microgrid electricity. An alternative ERA licenced retailer will need to engage with Ocean Reef Renewable Energy. 

If you change your retailer, the discount from Ocean Reef Renewable Energy will not be available.

Customer choice is a core value for Ocean Reef Renewable Energy.

In light of this, we provide access to microgrid energy for on-supply by any licenced third-party retailer you might prefer to buy electricity from, provided that those retailers agree to our terms of access.

How it works

If you want to buy microgrid electricity from another licenced retailer, please ask the retailer to contact us and we can explain how things work.

In summary:

• We offer “wholesale” microgrid electricity under the Microgrid Electricity Transfer Access Contract (or METAC). To sell electricity to consumers at Ocean Reef Marina, a third-party retailer will be offered supply on the basis of the METAC. Our METAC applies an “industry standard” approach to access terms and conditions with which licenced retailers should be familiar.

• We provide metering services to third party retailers under our standard terms, which will apply under the Metering Code.

• We invoice a third-party retailer for electricity supplied to Ocean Reef Marina customers, which is then on-sold to Ocean Reef Marina customers by that third party retailer.

Small print

The small print for third party retailers is below, and can be found on our Small Print page:

• METAC
• MSLA,
• Metrology Procedure via the ERA website.